For logistics and supply chain
Goods move forward. The admin doubles back.
A shipment can cross TMS, carrier, warehouse, appointment, finance, inbox, and spreadsheet screens long before the desk work is finished. Orchard records that repeated route and proposes a supervised Playbook for the routine steps surrounding exceptions and decisions.
The shape of the problem
Where the hours actually go
One shipment. A screen for every handoff.
Order, TMS, carrier, warehouse, finance, inbox, and spreadsheet screens each hold one leg of the same desk procedure.
Exceptions create invisible rework
A shipment, appointment, or invoice line is reopened and revisited, but the repeated detour is rarely documented as a process.
The decision is human. The setup repeats.
Matching, tolerance, appointment, and inventory-review screens repeat even when the decision at the end still needs a person.
What the record holds
Everything above is already happening. None of it is written down.
- How order, location, item, date, and resource fields move between ERP and transportation screens
- The repeated path through freight request, carrier response, quote, and review screens
- How pickup and delivery appointment fields are compared across shipment records, portals, email, and trackers
- Which shipment, tracking-event, carrier, and queue records receive a second or third pass
- The route through invoice lines, shipment costs, tolerances, and finance screens when a line branches into review
What the record can hold while logistics operations work across their existing interfaces.
The work
Shipment, exception, and freight administration
The repeatable desk procedure around physical movement, learned without claiming control of the movement itself.
- Preparing and revising shipment records consistently
- Carrying carrier and appointment context across screens
- Working shipment exceptions through the same review route
- Preparing freight-invoice and inventory discrepancies for judgment
How it learns the work
Watched, learned, proposed, then armed by you
It starts by watching
Install quietly and keep working. Every five seconds Orchard records which application has focus and what was done inside it: the screen, the control, the value in the field, what was copied and where it landed. Never a screenshot, a printable keystroke, or a password.
Repeated work becomes evidence
One desk generates thousands of observations a day. Across weeks they resolve into the shape of the job: the steps, what varies each time, what never does, which exceptions are real rather than noise, and what the whole thing costs in hours. You do not have to know what to automate first.
It asks before it acts
When the evidence is strong enough, Orchard proposes the piece of the work it is ready to take on, with the receipts underneath it. Nothing runs until someone on your team arms it.
Supervised first. Autonomy earned.
Armed work runs supervised: outward writes wait for approval, every run keeps a step-by-step record, and your team decides when a proven Playbook has earned more room.
Where this work happens today
It records in the systems you already use
- SAP TM
- SAP EWM
- Oracle Transportation Management
- Oracle WMS
- Manhattan Active
- Blue Yonder
- MercuryGate
- Carrier portals
- Excel
- Outlook
Orchard records at the interface, on the same screens your team already uses. No API, no integration project, and no system that has to expose its data before Orchard can see the work happening in it.
Control before autonomy
Your hand stays on the controls
- Not employee surveillance: Orchard keeps task structure, decisions, and outcomes — never screenshots, printable keystrokes, or passwords.
- Nothing acts unreviewed. Work begins supervised, and approvals sit in front of anything that leaves your systems.
- Autonomy is chosen, not assumed — and your team can pause everything at any time.
- Your business owns the result: the Playbook, its procedures, and the record of every run.