Understand service effort
Review available service and activity data by client and team. Investigate the work behind a pattern before treating observed activity as billable time or a measure of contribution.
Orchard for MSPs
See the work behind
the service you deliver.
Connect service effort, software use, and recurring work to the decisions your MSP needs to make. Give your team clearer procedures—and bring a more informed conversation to your clients.
Start with the question
your service reports leave open.
A ticket tells part of the story. The work around it can explain why the same handoff, documentation gap, or administrative task keeps returning.
Make recurring work repeatable
Record a supported task, review the generated procedure, and keep the steps available for the next person. Configure and test automation where the task and environment support it.
Bring evidence to client reviews
Explore software use, AI adoption, and repeated administrative work. Agree on client scope and access, then turn the findings into a concrete training, process, or technology discussion.
Finish the call.
Review the ticket.
Technician is an add-on to the Orchard platform for ConnectWise service desks. Turn a transcript or technician notes into a new ticket draft or an existing-ticket wrap-up.
Your technician checks the notes, fields, proposed time, and closing options before approving selected writes. The result shows what completed and what needs attention.
Explore Technician →Your operations.
Your clients’ environments.
Keep the commercial and access boundaries clear as your use of Orchard grows.
Client scope
Group enrolled endpoints by client. Confirm authorization, collection settings, and connections for each environment.
Team visibility
Set who can review team-wide activity separately from workspace roles and client access.
Partner delivery
Agree on client licensing, delivery responsibilities, support, and resale terms before offering a service.
See what you could change.
Know where to start.
Bring a service workflow or client-review question. See the relevant product path and discuss the setup, data, and commercial scope it would require.
- See a relevant product example
- Review your workflow and setup
- Decide whether it’s a fit
No installation or data upload needed for your demo.
What to expect from your demo